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Infrastructure Management Services

Whether you are the owner of a small-scale business or a huge empire, it is impossible to run it without strong and efficient IT services. Experts say that deploying a state-of-the-art IT system is quite easy, but it is incredibly difficult to maintain it in the long run. It is a dynamic area that needs proactive management, constant optimization, and periodic upgrade.

As an entrepreneur, you have a different role to play. You are master of your own business, and IT is not your core expertise. Moreover, as your business attains new heights, the business priorities change. IT infrastructure upgrade always takes a back seat, and there is a gradual drop in the efficiency. At this juncture, most of the organizations feel a need of a business partner who can build, operate and manage IT so that they can concentrate on the core business areas.

Experts say that when IT management become a hindrance with the core business objective, it is a high time when you handover it to a sustainable and capable partner like AlterEgo. We are a fleet of enthusiastic and highly professional IT experts who quickly grasp the business needs of their clients and offer a long-term, expandable solution.

The Midas touch of Alterego

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Alterego Technology conceptualizes and implements a comprehensive range of IT Infrastructure management. The company follows high levels of quality standards while designing an appropriate solution for your organization.

• Sophisticated infrastructure monitoring tools seamlessly integrated with your IT infrastructure
• Allegiance to ITIL framework and guidelines
• Dedicated support for applications (fragmented or packaged software)
• Intense understanding of the current landscape of your IT infrastructure and a better alignment with the business objectives
• We follow the strategy of evaluating, consolidating, and enhancing IT infrastructure perpetually
• Proactive performance monitoring of infrastructure and applications
• Root Cause Analysis to dig out the underlying issues hindering performance efficiency

We build a scalable and persistent IT infrastructure

Being a flexible and versatile IT infrastructure management company, we can design perfect IT infrastructure models for you. We bridge the gap between the business expectations and IT support. Since we follow a holistic, end-to-end approach with a comprehensive picture of your business, it is possible for us to bring a makeover to the IT setup. We believe in a long-term solution, and not a quick-fix. Sustainability and scalability are the critically important factors we emphasize on. With the ability to offer agile consultancy, we quickly get engaged to the business and always assure timely results.

Qualities that differentiate the market leader from others

When you hire a global IT infrastructure service provider like Alterego, it is guaranteed that the IT plans, designs, and strategies are beyond comparison. We leverage our profound knowledge and experience to help our clients building robust systems and extracting the maximum juice from it. Our aim is to offer cutting-edge solutions at affordable costs. Here are some qualities that distinguish us from others:

• Support of hundreds of clients and thousands of infrastructure devices.
• The full spectrum of clients ranging from banking, insurance, manufacturing, IT, healthcare, media, and services.
• Integrated and comprehensive technology management platform.
• Alliance with the best-in-the-class vendors.
• Unremitting performance monitoring, defect reduction and productivity improvement.
• Customer-centric approach.
• Customized, flexible IT solutions.
• Round-the-clock support and standardized services.

When you need IT infrastructure management, you need Alterego

With a futuristic approach of IT infrastructure management, Alterego is the one-window solution for all your IT needs.

With agile consulting capabilities of managing IT infrastructure, we offer on-time and quick results to the customers. We offer round-the-clock monitoring of IT setup for availability and performance check. Our remote monitoring system keeps a close eye on it. The configuration of system alerts on performance and incident keep the system ‘up and running’ 24x7x365.

We follow ITIL standards for streamlined processes. Adaptability and agility of the system are managed by continuous process enhancement. Our motto is to reduce service disruptions as much as possible. When we deploy innovations and transform or consolidate, service disruptions are kept at the minimum levels. Our team ensures preventive maintenance and break-fix along with root cause analysis for incident management. Application restoration is kept at the highest level. With excellent service desk and user support, we make sure that you have smooth, efficient and highly productive IT setup.

Assign the responsibility of managing network, hardware, software and everything that comes under the umbrella of IT setup. Alterego team is ready to take the challenge. We offer high levels of automation and simplification of the processes. With systematic documentation and stringent controls, you have minimum disruption of services in case of failure. The fallback arrangement is there at every stage.

Our aim is to make IT setup the best in the niche. Our clients deserve excellent services always!

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